Returns

Please allow 21 calendar days from your order date for delivery before requesting a refund only because a parcel has not arrived. We fulfill through an overseas partner; typical transit is 7–20 days after dispatch.

If it hasn’t arrived

Email admin@vireondynamics.com with your order number after 21 days, or sooner if tracking shows the parcel is lost, destroyed, or returned to sender. We will refund or reship.

If tracking still shows the parcel moving, we may ask you to wait until delivery or until 28 days from the order date.

Damaged, defective, or wrong item

Contact us within 7 days of delivery with your order number and photos. We will replace or refund confirmed defects.

Hygiene items

Opened mouth tape packs and worn personal-care sleep items are not returnable for change of mind. Defective items are still covered.

Change of mind

We do not offer change-of-mind returns except where the law requires it (for example, certain UK/EEA unopened goods). Australian Consumer Law guarantees still apply for Australian consumers.

Full detail: Refund policy and Terms of sale.