Terms of sale

Last updated: 13 August 2026

These Terms of Sale apply to every order placed on pairrest.com. They sit with our Terms of Service, Shipping Policy, and Refund Policy. If there is a conflict about delivery timing or refunds, the Refund Policy and these Terms of Sale control.

Contract

Placing an order is an offer to buy the listed items at the price and shipping shown at checkout. We accept when we send an order confirmation email. We may refuse or cancel an order as set out in the Terms of Service.

What you are buying

You are buying physical sleep accessories, not medical treatment. Products are not intended to treat sleep apnea or any medical condition. See the Terms of Service safety notice before you buy mouth tape or any overnight wearable.

Price and taxes

Prices are in AUD unless checkout shows another presentment currency. You agree to pay the total displayed at checkout, including shipping and any tax we collect. Import duties in your country are extra unless collected at checkout.

Fulfillment partner

Orders are fulfilled by a third-party partner. Items are typically packed and shipped from outside Australia. Stock shown as available may still be delayed if the partner cannot ship. If we cannot fulfill, we will refund the unfulfillable items.

Dispatch and 21-day delivery window

We aim to dispatch within 7 days of payment. Typical carrier transit is then 7–20 days depending on destination.

You agree to allow 21 calendar days from the order date for the goods to be delivered before requesting a refund only because the order has not arrived. We will not issue a not-received refund during that window unless:

• carrier tracking confirms the parcel is lost, destroyed, or returned to sender; or
• a law that cannot be excluded requires an earlier remedy.

If tracking still shows the parcel in transit after 21 days, we may require you to wait until delivery or until 28 days from the order date. After that, if it is not delivered, we will refund or reship at our option.

No change of mind (except where required by law)

We do not accept change-of-mind, “doesn’t suit me,” or unused-but-unwanted returns except where a statute requires it (for example, certain UK/EEA withdrawal rights for unopened, non-hygiene goods). Opened mouth tape and worn personal-care items are not returnable for change of mind.

Defects

Report damage, defects, or wrong items within 7 days of delivery with photos and your order number. We will replace or refund confirmed defects. Australian Consumer Law guarantees still apply to Australian consumers.

Cancellations

You may ask us to cancel before the partner dispatches. Once a label is created or the parcel is handed to a carrier, we cannot guarantee cancellation. We do not cancel after dispatch for change of mind.

Chargebacks

A chargeback is not a substitute for contacting us. If you dispute a charge while the 21-day delivery window is still running, or after tracking shows dispatch, we will provide evidence to the payment provider. We may refuse future orders where a chargeback was opened without a genuine attempt to contact us.