Refund policy

Last updated: 13 August 2026

PairRest is operated from Australia. Contact: admin@vireondynamics.com. Postal address: 20 Anzac Avenue, Grantham QLD 4347, Australia.

This refund policy applies to purchases from pairrest.com. It does not exclude rights you have under the Australian Consumer Law or other laws that cannot be excluded.

21-day delivery window (not-received claims)

We fulfill through an overseas fulfillment partner. Typical transit after dispatch is 7–20 days depending on destination. Please allow 21 calendar days from the date of your order for your parcel to arrive before requesting a refund solely because it has not yet been delivered.

  • We will not treat an order as late, lost, or eligible for a “not received” refund until that 21-day window has passed, unless carrier tracking shows a confirmed failure (returned to sender, destroyed, or carrier-confirmed lost).
  • If tracking shows the parcel is still moving after 21 days, we may ask you to wait until delivery or until 28 days from the order date.
  • If 21 days have passed and tracking shows no delivery and no meaningful movement, email us with your order number. We will refund or reship at our option.

Delivery estimates start after dispatch, not at checkout. Customs, weather, peak periods, and carrier disruption can add time. An incorrect or incomplete address is not a basis for a free reship or refund if the carrier attempted delivery or returned the parcel.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or not as described, contact us within 7 days of delivery at admin@vireondynamics.com with:

  • your order number
  • clear photos of the item, packaging, and any defect
  • a short description of the issue

If we confirm a defect or shipping error, we will replace the item or refund the purchase price (including original shipping where the error was ours). We may require photos or the return of the item before completing a refund.

Hygiene and personal-care items

Mouth tape, opened sleep masks that have been worn, and other personal-care sleep items are hygiene-sensitive. Once unsealed, used, or worn, they are not returnable for change of mind. They remain eligible for a remedy if they are defective or not as described, as required by law.

Change of mind

Except where a law requires otherwise, we do not offer change-of-mind returns, size/preference returns, or “I changed my mind” refunds. Please read product descriptions before you buy.

If you are in the United Kingdom or European Economic Area, you may have a 14-day right to withdraw from a distance contract for unused, unopened goods. That right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed (including mouth tape). To exercise a statutory withdrawal right, email us within 14 days of delivery. You are responsible for return shipping unless the law says otherwise. Refunds are processed after we receive and inspect the unused, unopened item.

How refunds are paid

Approved refunds are returned to the original payment method. Processing can take several business days after we approve the refund, plus your bank or card issuer’s timing. We do not refund import duties, taxes, or carrier fees charged by your country unless we collected them at checkout or the law requires it.

Chargebacks

If something is wrong, email us first. Opening a chargeback while we are still inside the 21-day delivery window, or without contacting us about a defect, may delay a genuine remedy. We contest chargebacks where tracking shows dispatch or delivery, or where this policy was not followed. Fraudulent or abusive chargebacks may result in order cancellation and refusal of future orders.

Australian Consumer Law

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Where we are allowed to limit our liability, we limit it to replacement, repair, or refund of the price paid.