Shipping policy

Last updated: 19 August 2026

PairRest ships physical sleep accessories worldwide using a third-party fulfillment partner. Parcels typically originate outside Australia. Tracking is emailed after dispatch. Delivery estimates start after shipment, not at checkout.

Where we ship

We ship worldwide to countries offered at checkout. If a destination does not appear at checkout, we cannot ship there.

Rates

  • Australia: A$12 standard. Free on orders A$100+.
  • United States: A$14 standard. Free on orders A$100+.
  • Canada, UK, EU, NZ and other listed countries: A$18 standard. Free on orders A$120+.
  • Rest of world: A$22 standard.

Rates are shown in the shop currency (AUD) and may display in your local currency at checkout. Free-shipping thresholds are based on the order merchandise total before shipping.

Typical transit after dispatch

  • United States: 7-14 days
  • Australia: 8-16 days
  • Other listed countries: 10-20 days
  • Rest of world: 12-25 days

Times are typical, not guaranteed. Heavier items (pillows, kits) can take longer than masks or tape. Customs inspection, weather, peak periods, and carrier disruption can add days.

Dispatch and the 21-day delivery window

We aim to dispatch paid orders within 7 days. Because fulfillment and transit are handled by an overseas partner, please allow 21 calendar days from the date of your order for the parcel to arrive before treating it as late or requesting a not-received refund. See our refund policy.

If tracking shows a confirmed loss, destruction, or return to sender before 21 days, contact us and we will refund or reship.

Tracking

When a tracking number is available, we email it after dispatch. Some partner carriers update slowly at first. Label created or information received is not the same as physical movement. Check the tracking link before contacting us.

Customs, duties, and taxes

Australian GST is handled according to checkout. For shipments into other countries, your order may be subject to import duties, taxes, or clearance fees charged by your government or carrier. Unless we collect those amounts at checkout, they are your responsibility. We do not refund those charges. Refusing a parcel at customs is not a change-of-mind refund; we may refund only if the parcel is returned to the fulfillment partner and only after deducting original shipping and any return costs.

Address accuracy

You are responsible for a complete, deliverable shipping address. We are not required to reship or refund if a parcel is delayed, returned, or lost because of an incorrect, incomplete, or inaccessible address, a failed delivery attempt you did not action, or a parcel left with a neighbour or pickup point per local carrier rules.

Risk of loss

Title and risk of loss pass to you when the fulfillment partner hands the parcel to the carrier, except where consumer law requires otherwise. If a carrier-confirmed loss occurs, our remedy is a replacement or refund as set out in the refund policy.